IB THRIVE: Reconnecting With F&B Customers

Join hospitality experts, Bums on Seats, for a session on how to effectively engage your customers, develop a sales strategy, and learn what makes your ideal guests tick through their M.I.R.A.C.L.E method.

What is the M.I.R.A.C.L.E sale?

M.I.R.A.C.L.E. is an acronym for a proven sales process which focuses on building long-term relationships and brand loyalty. Bums on Seats are industry leaders in staff training, endorsed by The Institute of Hospitality.

What will the M.I.R.A.C.L.E. workshop modules include?

➡ M is for MINDSET

➡ I for INFORMATION learning

➡ R for RAPPORT learning

➡ A is for Ask questions

➡ C is for Create Experience

➡ L is for Lasting Impression

➡ E is for Effective

Created by hospitality sales expert and CEO of Bums on Seats – Amber Staynings – this dynamic and interactive workshop is ideal for sales and marketing professionals as well as operations teams. They will show how generational differences, human psychology and consumer behaviour demonstrates the right approach to take when building rapport and relationships with customers, and why this is so vital for business resilience.

What is IB THRIVE?

IB THRIVE is a free 6-month programme supporting Lambeth-based business owners to recover and thrive post-pandemic. Offering 12 masterclasses across key challenges currently faced by SMEs – including financial resilience, reconnecting with customers and digital marketing skills – as well as direct support through our 1:1 Power Hours with expert business strategists and wellbeing coaches, the programme aims to boost the resilience of local business owners in an accessible way. Each masterclass will be delivered in-person at the beautiful Impact Brixton space.

To find out more about the programme and register for other events, visit https://impactbrixton.com/thrive/