Privacy Policy

1. Who we are

Impact Brixton CIC (Company No. 11745103), registered at 17a Electric Lane, Brixton, London SW9 8LA ("we", "us", "our") is the data controller for the personal data we collect through this website and our services.

2. What data we collect

We may collect the following information:

• Name and contact details (email, phone number) when you enquire about our spaces or book a tour
• Business name and address for virtual office and business address services
• Payment information processed securely through our third-party payment provider
• Usage data including pages visited, time on site, and referral source via analytics cookies
• Any information you provide when contacting us via email, WhatsApp, or our contact form

3. How we use your data

We use your personal data to:

• Respond to enquiries and provide information about our spaces
• Process bookings and manage your membership or rental agreement
• Send relevant updates about your workspace, events, and community news (with your consent)
• Improve our website and services through anonymised analytics
• Comply with legal obligations

4. Legal basis for processing

We process your data based on: (a) your consent, (b) performance of a contract with you, (c) our legitimate interests in operating and improving our workspace services, or (d) compliance with legal obligations.

5. Cookies

This website uses essential cookies required for the site to function and analytics cookies (Google Analytics) to help us understand how visitors use the site. Analytics data is anonymised where possible. You can control cookie preferences through your browser settings.

6. Data sharing

We do not sell your personal data. We may share data with trusted service providers who help us operate our business (e.g. payment processors, email platforms, analytics providers). All third parties are required to process your data securely and in accordance with applicable data protection law.

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 24 months after your last interaction with us.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at Hosts@impactbrixton.com.

9. Contact

If you have questions about this privacy policy or our data practices, please contact us:

Impact Brixton CIC
17a Electric Lane, Brixton, London SW9 8LA
Hosts@impactbrixton.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.