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Terms & Conditions

Terms of Use of Website
Below are our terms for the use of this Website, whether as a guest or a registered user – please read these terms carefully before using this Website.

These terms are an agreement (“Agreement”) between you and [IMPACT BRIXTON] about your use of this Website and the information contained in or available through this Website and should be read in conjunction with our privacy policy. If you do not agree to these terms in full please leave this Website and do not make use of our services. By remaining on this Website and/or making use of our services you are deemed to accept these terms in full. Our terms and our privacy policy are updated from time to time, e.g. to reflect changes in our services and this Website. Please return to these terms from time to time and note any changes, as they are binding on you. Protecting your privacy is very important to us: please review our privacy policy on our website, which explains how we treat your personal information and protect your privacy.

1. Definitions

1.1 “https://impactbrixton.com”, “Us”, “Our” and “We” all refer to this Website, or the owner of it, which Website belongs to IMPACT BRIXTON (company number 11745103), a community interest company registered in England and Wales with its registered office address at 17a Electric Ln, Brixton, London SW9 8LA, whose main trading address is at 17a Electric Ln, Brixton, London SW9 8LA.

1.2 “You” refers to you the visitor and, or customer.

1.3 “Website” means this website at https://impactbrixton.com.

2. Access to website

2.1 You can access most parts of this Website without having to register any details with us. This includes all articles, guides, news and product information pages within the Website. (Access to our customer control panel is only available to registered members. Registration is free.)

2.2 It is for you to make the proper arrangements for you to access this Website. You are responsible for ensuring that all persons who access the Website through your Internet connection are aware of this Agreement, and that they comply with it.

2.3 Our Website is intended for people in the United Kingdom. Content available on our site may not be suitable or accessible from other countries. We may restrict the availability of our Website or our services or goods to any person or country at any time without prior notice. If you access our site from outside the United Kingdom, you do so at your own risk.

3. Use of website and services

3.1 Any material that is available free of charge on this Website you are permitted to use for your own personal use, but not for distribution (including sharing or making available for use by others by any means, whether free of charge or for payment) or resale. You promise that you will not resell or otherwise attempt to commercially benefit from the Website content.

3.2 All intellectual property (including without limitation copyright) in this Website and its content belongs to us or our licensors and are protected by copyright laws around the world. You have permission to print one copy and download extracts of any web page(s) from our Website for (a) your personal use and (b) to mention to colleagues in your organisation. You do not have permission to use any illustrations, photographs, video or audio files separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material must always be acknowledged and you must not use the material on the Website in a derogatory manner.

3.3 Otherwise than in accordance with clause 3.1 no part of this Website may be used without our prior permission.

3.4 If, in breach of these terms of use, you print off, copy or download any part of our Website, then your right to use our Website and is contents is automatically revoked – you must then immediately destroy any copies you have made of any part of our Website.

3.5 We do not guarantee that our Website will be free from bugs or viruses or protected at all times against hacking. You are responsible for setting up your computer to access our Website and using appropriate firewall and virus protection software.

3.6 Our terms and conditions of supply will apply if you purchase goods or services from our Website.

4. Site uptime

4.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this Website is unavailable at any time. We do not guarantee that our Website, or any content on it, will be available uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

4.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues, but shall not be obliged to do so.

5. Visitor conduct

5.1 With the exception of personally identifiable information, the use of which is covered under our privacy policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise us to the contrary, we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

5.2 When using this Website you must not attempt unauthorised access to our Website, the servers on which our Website or database are stored or any servers, computer or database connected to our site, and you shall not post or send to or from this Website any material:

5.2.1 for which you have not obtained all necessary consents;

5.2.2 that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; or

5.2.3 which is harmful in nature, including, and without limitation, denial-of-service attacks, computer viruses, trojans, worms, logic bombs, corrupted data, or other potentially harmful software or data.

5.3 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

5.4 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this Website in breach of Paragraph 5.2.

5.5 If a third party alleges that content posted by you on our site is in breach of their intellectual property rights or their right to privacy, we may disclose your identity to such third party.

5.6 We reserve the right to remove any posting you make on our Website for any reason and without notice, but particularly if your post does not comply with these terms of use.

6. Your account and password

6.1 If you choose, or you are provided with, a user log-in or password as part of our security procedures, you must keep such information confidential.

6.2 If in our reasonable opinion you have breached these terms of use, then we may disable any user log-in or password at any time.

6.3 If you suspect anyone else knows your user log-in or password, you must promptly notify us at team@impactbrixton.com. You can also use this email address if you have problems with logging in or access.

7. Links to and from other websites

7.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk. We will not be liable for any loss or damage that may arise from your use of them.

7.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:

7.2.1 you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed to by us in writing;

7.2.2 you do not misrepresent your relationship with us or present any false information about us;

7.2.3 you do not link from a website that is not owned by you; and

7.2.4 your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

7.3 If you choose to link to our Website in breach of Paragraph 7.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

8. Disclaimer and exclusion of liability – please read carefully

8.1 Our Website is made available free of charge. We take reasonable steps to ensure that the information on this Website is correct at the time of first publishing. However, we do not guarantee the correctness or completeness of material on this Website or the absence of inaccuracies, omissions or typographical errors. We may make changes to the material on this Website at any time and without notice, including corrections. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up-to-date. We are not liable to send you notice of any changes or corrections made.

8.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this Website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

8.3 All information and services are provided “as is” without warranty or condition of any kind. We disclaim all warranties and conditions with regard to this information and services, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

8.4 Any information on the Website in many cases will be an abbreviated and simplified summary for general use or general guidance only, and is not a substitute for taking specific advice on your own situation from an appropriate expert. Before taking, or refraining from, any action on the basis of the content of our Website, you must obtain suitable advice from a professional or specialist.

8.5 You use the Website at your own risk – neither we, nor our agents, employees and sub-contractors, shall be liable to you or any other party for any losses or damages whatsoever or howsoever arising in connection with the website (whether under these terms and conditions or other contract or as a result of any misrepresentation, misstatement or tortious act or omission, including negligence).

8.6 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website) shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our Website. This exclusion shall include (without limitation) servicing or repair costs and any other direct, indirect or consequential loss, and whether in tort, contract or otherwise in connection with this Website.

8.7 We shall have no liability to any users for loss (whether in contract, tort, including without limitation negligence, breach of statutory duty or otherwise, and whether foreseeable or not) relating to:

8.7.1 use of, or inability to use, our Website; or

8.7.2 use of, or reliance on, the contents of our Website.

8.8 In addition if you are a business user, we will not be liable to you for:

8.8.1 lost profit or turnover;

8.8.2 interruption or disruption of your business;

8.8.3 your failure to make anticipated savings;

8.8.4 lost business opportunities or damage to your goodwill or reputation; or

8.8.5 indirect or consequential losses.

8.9 In addition if you are a consumer, you agree not to use our site for any commercial or business purposes, and we shall have no liability to you for anything mentioned in Paragraphs 8.8.1 to 8.8.5.

8.10 We shall have no liability to you for any losses caused by a distributed denial-of-service attacks, computer viruses, trojans, worms, logic bombs, corrupted data, or other potentially harmful software or data that may damage your computer system, software and data from your use of our Website or your downloading of any content on it, or on any website linked to it.

8.11 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under English law.

9. Miscellaneous

9.1 If any part of this Agreement is determined to be invalid or unenforceable under any applicable law, including, but not limited to, the above disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed to be replaced by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement will continue in effect.

9.2 Unless otherwise specified, this Agreement constitutes the entire Agreement between you and us with respect to the use of the Website and it supersedes all prior communications and proposals, whether electronic, oral or written, between you and us with respect to the use of the Website.

9.3 You must not assign or otherwise transfer the Agreement, or any right granted under it, without our written consent. We can freely transfer our rights under the Agreement.

9.4 Any failure by us to enforce or exercise any provision of the Agreement, or any related right, will not be a waiver of that provision or right.

9.5 We may provide you with notices, including those regarding changes to the Agreement, by email, regular mail, postings on the Website, or other reasonable means now known or developed in the future.

10. Governing jurisdiction

10.1 These Terms shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.

Version: [September 2020]

Business Registry Service

A registered office is a legal requirement for all companies registered at Companies House.
This is an official contact address where statutory correspondence and notices from Companies House and HMRC can be delivered. Use Impact Brixton as your registered office and receive:

  • Increased privacy, as you won’t need to use your home address
  • A professional image for your company
  • Efficient post handling services

We only ever accept statutory mail addressed to your company, and we notify you as soon as it arrives. All other mail is ‘returned to sender’, reducing your junk mail.

*Terms & Conditions:

This offer is subject to availability; this offer can be withdrawn at any time; this offer is not to be used conjunction with any other offer. You need a current, valid payment card to sign up.

Cancellation: You can cancel anytime within your subscription. If you cancel within one month of taking out an annual subscription, you will receive a full refund. If you cancel after this time, you will not receive a refund. Your subscription will renew automatically unless you cancel.

General terms and conditions of our virtual office services:

a. When you purchase a Business Registry Service (Registered/Service Office Address) from us, you are agreeing to use our service, whereby all UK government mail and Court documents will be received at our address and processed using our automated mail handling equipment. You will be sent a notification via email when we receive an item of post for your business. All original copies of your mail will be securely stored for a period of 60 days, during which time you will be able to request that they are forwarded to you by Royal Mail post for an additional fee. After the expiry of 60 days, unclaimed mail will be securely destroyed.When you purchase a Business Registry Service (Registered/Service Office Address) from us, this service provides you with a mail handling service for official government mail from UK government bodies and Court documents. This service also allows you to fulfill your company’s statutory obligations as per section 86 of the Companies Act 2006. This service does not provide you with a trading address, and must not be used as the Principal Place of Business address for VAT registration purposes.

b. When you purchase a Virtual Office service (Registered/Service Office Address plus Trading Address) from us, this service provides you with a mail handling service for official government mail from UK government bodies and Court documents, plus other mail from all senders. This service also allows you to fulfill your company’s statutory obligations as per section 86 of the Companies Act 2006. In addition, it allows you to fulfill the officer of the company’s statutory obligations as per section 1141 of the Companies Act 2006. This service provides you with a trading address, which can be used as the Principal Place of Business address for VAT registration purposes.

c. When you purchase a Virtual Office Premium service (Registered/Service Office/Trading Address plus mail forwarding) from us, this service provides you with a mail handling service for official government mail from UK government bodies and Court documents, plus other mail from all senders. This service also allows you to fulfill your company’s statutory obligations as per section 86 of the Companies Act 2006. IN addition, it also allows you to fulfill the officer of the company’s statutory obligations as per section 1141 of the Companies Act 2006. This service provides you with a trading address, which can be used as the Principal Place of Business address for VAT registration purposes.

d. You are responsible for updating your Registered Office and/or Service Address information with Companies House, UK government bodies and all other corporations.
When you purchase a virtual office service from Impact Brixton, you are authorising us to receive, sort and (where applicable) forward mail on your behalf. We shall not be responsible for any losses incurred due to any act, omission, neglect, or delay by us, or our employees or agents, in the process of receiving, sorting and forwarding mail on your behalf.

e. We are not responsible for any mail that fails to be delivered to our offices, nor are we liable for mail after it has been handed to Royal Mail or our nominated courier for delivery to your preferred forwarding address.

f. We will not accept any general business mail (non-statutory mail) for you or your company through our Business Registry Service (Registered/Service Office service). General business mail will only be accepted at our offices and (where applicable) forwarded to you if you purchase our Virtual Office or Virtual Office Premium (Business Address) services.

g. If payment for renewal of a Service Address service has not been made on or before the anniversary of the date of the previous payment, or you have failed to provide the required ID, you will be deemed irrevocably to have authorised us to return all mail addressed to you or your business to the sender. We reserve the right to apply to Companies House to have our address removed by form RP07.
If payment for renewal of a Registered Office Address service has not been made on or before the anniversary of the date of the previous payment, or you have failed to provide the required ID, you will be deemed irrevocably to have authorised us to return all mail addressed to you or your business to the sender. We reserve the right to apply to Companies House to have our address removed by form RP07.

h. Impact Brixton reserves the right to cancel an address service with immediate effect should we believe you have caused a palpable risk to our reputation and/or business. We will apply to Companies House to have our address removed by form RP07.

i. Multiple companies cannot use a single address service. If you require an address service for multiple companies, you must purchase separate services for each company.

j. With regards our Business Address Services, each company can have a maximum of one other trading name, which cannot be another limited company, or a trading name associated with another limited company. Post will not be forwarded for trading names unless prior agreement has been sought and received by the customer, and mail for trading names we have not entered into agreement for will be returned to sender on the same day it is received.

k. If you purchase our Virtual Office Premium service, for an additional fee we will handle parcels as defined by Royal Mail as being an item weighing over 750 grams or in excess of 353 x 250mm in size. However, we will not accept or handle any items weighing more than 5kg or larger than 500 x 500mm in dimension. This limit is imposed because we are a mail-forwarding service and do not have the storage facilities to store large parcels. Additionally, we are unable to accept any parcels containing dangerous, live or perishable goods. Impact Brixton is entitled to refuse any item it considers to be unreasonable or unlawful. We will hold parcels for 28 days, during which time you will be able to request that they are forwarded to you by Royal Mail post for an additional fee. After the expiry of 28 days, unclaimed mail will be securely destroyed.

l. Should we receive any mail containing a cheque, bank card or other item deemed to be of value, we will contact the customer to clarify the forwarding address we have on file before forwarding.
Should any of the mail we have forwarded to the forwarding address we have on file for the customer be returned to us, we will contact the customer to clarify the forwarding address we have on file. Any returned mail which is subsequently re-sent by post to the customer will be charged at Royal Mail postal rates + 20p, unless we are satisfied that an error has been made by ourselves.

m. If you would like your mail to be forwarded to you by courier, you must pay us in advance. A receipted invoice will be raised and forwarded to you immediately after payment is taken. The acceptance of these Terms and Conditions means that you are granting us the authority to take payment using your payment card details, as stored on our system. In the event that the cost to forward an item by courier is substantial, we may contact you to seek your approval before processing the item. Please note that our 15% handling fee also applies to courier deliveries.

n. With regards to forwarding parcels, packets or letters by Royal Mail Special Delivery, International Signed For, International Tracked, and International Tracked & Signed, we may require you to pay us in advance. A receipted invoice will be raised and forwarded to you immediately after payment is taken. The acceptance of these Terms and Conditions means that you are granting us authority to take payment using your payment card details, as stored on our system.

o. In the event we are unable to deliver an item of mail, or in the event that we are unable to take advance payment using the details stored on our system, we will contact you by email, telephone or post and request your assistance. If we do not receive a response within 30 days we reserve the right to return the item to sender or dispose of it, as appropriate.

p. Where a customer possesses a negative account balance, we reserve the right to hold mail for any of our virtual office services from being sent to the customer, until such time as the amount of the account balance owed is paid. The customer will be notified by email if an item of mail is held because they possess a negative account balance. Mail held for this reason will be held for 30 days. If the customer has not paid the negative account balance within 30 days, the item of mail will either be returned to sender; or, if we would incur a charge to return the item to sender, securely destroyed.
If a customer purchases a Registered Office or Service Address service from us, it is the customer’s responsibility to ensure the correct address for the company is showing on Companies House for their registered office or service address.

q. To ensure limited companies using our address services comply with the London Local Authorities Act 2007, customers should ensure that they do not provide our registered office address for business purposes to third parties if they do not have an active Business Registry, Virtual Office or Virtual Office Premium service with us. Any general business mail received for companies that do not have an active business address service will be held for 30 days or until a business address service is purchased. If a business address is not purchased within 30 days, the mail will be returned to sender.

Version: [October 2022]

 

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